Rude Restaurant Owner Yells At Customer
Tiffany Sharhon was hungry and decided to order delivery from a restaurant called Soul on the River located in Neptune, New Jersey. She ordered the fish plate and was not satisfied with the food that she received. She heads to the restaurant and tells the owner that her fish is uncooked and would like to be reimbursed. The owner loses her composure, yells at Tiffany to get out of her establishment and for good measure, the rude restaurant owner, grabs the styrofoam single compartment hinged take out container plate of food, that is resting on the order counter, flips it forward and the food flies out of the container landing all over Tiffany’s boyfriend clothing . You can see him removing the food from his clothing in the video. Tiffany, who is recording the incident, is escorted outside by a restaurant employee and this is what she had to say about her bad shopping experience on camera….
She sold me uncooked fish and then yells at me and doesn’t give me my money back. Don’t shop here at all… please. She’s rude as hell and she threw food at me for no reason. Don’t come here. Tiffany Sharhon.
You can watch the video below and join the discussion by leaving a comment. List all of the things that you think the rude restaurant owner did wrong, and tell us what, you would have done differently if you were the owner in this exact same situation? How would you have dealt with an unsatisfied customer returning a $12 dollar plate of food at your restaurant?
I caught up with Tiffany Sharhon and asked for an exclusive interview. She agreed to tell us in her own words her version of events. I also reached out to rude restaurant owner Mona Morgan(the woman yelling at Tiffany in the video) for an interview, in the hopes to help her get through this business management crisis, but she declined and said: ‘No my attorney is now handling this matter!‘
How not to Deal With a Customer Complaint
Soul on the River Case Study video
We’re not going to let a perfectly good video go to waste. It’s a pretty useful case study video to show how not to deal with a customer complaint. This incident involving the rude restaurant owner and Tiffany Sharhon is a perfect teaching and learning opportunity for business owners and entrepreneurs, executives, managers, supervisors, and employees. The following is a list of 10 things that rude restaurant owner Mona Morgan did wrong in handling this customer complaint.
- The restaurant owner lost her cool.
- The restaurant owner was rude.
- The restaurant owner showed no desire to resolve the customer complaint.
- The restaurant owner used foul language.
- The restaurant owner was unprofessional.
- The restaurant owner threw food at the customer.
- The restaurant owner yelled at the customer.
- The restaurant owner threw the customer out.
- The restaurant owner escalated a tense situation.
- The restaurant owner is ridiculing the dissatisfied customer on Facebook.
I’m presently taking the Social Media and Digital Marketing Certificate program, at Herzing College. I had a module called Business Crisis Management that teaches us, students, how to deal with customer complaints. The module teaches us to
- Always remain calm in front of an unsatisfied customer.
- Listen and Acknowledge the customer complaint.
- Apologize for such a bad experience that the customer felt they had at your place of business.
- Discuss with the customer, necessary steps needed to take, to resolve the customer complaint.
If you follow these 4 basic good customer service tips you will more often than not resolve customer complaints amicably.
Staff writer David P Fenelus
Feature photo was taken from http://soulontheriver.flavorplate.com/photos
David P Fenelus is presently studying Social Media and Digital Marketing, at Herzing College, in Montreal, Quebec, Canada. He is the web publisher of www.nuwla.com. His interests are digital marketing; traditional marketing; content marketing; black history; reading; social issues; NBA basketball; NFL Football; and fantasy sports. You can follow him on Twitter @davidfenelus For information on how to achieve maximum user experience at Nuwla.com click the following link, http://nuwla.com/information-for-maximum-u